Emergency Cases

If You Cannot Escape

  • Gather everyone in one room and take a mobile phone if possible.

  • Use clothes, pillows, or towels to block gaps around the door to prevent smoke.

  • Open the window and call for help or have someone call 999 for fire service.

  • Stay near an open window to get fresh air and be visible to firefighters.

Escape Through the Window

  • Consider this option only if there is no other escape route and you are on the first floor.

  • Never jump unless it is safe.

  • If possible, place pillows or blankets under the window and lower yourself carefully.

  • If there are two adults, one goes down first to catch the children as they are lowered.

  • Pass them slowly while extending your arms fully before releasing them.

If Clothes Catch Fire

  • If your clothes catch fire, stop immediately, lie on the ground, and roll until the fire is extinguished.

  • If another person's clothes catch fire, cover the fire with a blanket, rug, or thick coat.

Escape from High-Rise Building Fire

  • Most high-rise residential buildings are designed with a "stay in place" policy, meaning apartments are built to prevent fire spread between units. As a result, fire rarely spreads from one apartment to another.

  • If there is a fire in the building but not in your apartment, stay inside and keep your front door closed unless:

  • You are affected by heat, smoke, or fire.

  • Fire services or police ask you to evacuate.

Trapped by Fire

  • It is unusual to be trapped by fire. However, if you find yourself in this situation:

  • Move to a "safe room" with a window and phone, ensuring everyone is together.

  • Call firefighting and rescue services and use sheets or towels to seal gaps under the door to prevent smoke entry.

  • Open a window for fresh air and if safe, wave sheets to signal for help.